Ensuring the provision of high-quality services to citizens and enhancing transparency in all government sectors

System Objectives

  1. Increasing the level of maturity of electronic services
  2. Facilitating access to government services
  3. Strengthening institutional processes in government agencies
  4. Raise the level of transparency in the procedures of government agencies
  5. Evaluating the progress of government agencies in digital services
  6. Entities measuring up to international trends for e-government evaluation

Framework

  • Transforming government services from traditional to electronic

    Transforming government services from traditional to electronic

  • Listing and defining e-government services and publishing them on GOV.SA portal

    Listing and defining e-government services and publishing them on GOV.SA portal

  • Monitor the correctness and reliability of data entered and update it on an ongoing basis

    Monitor the correctness and reliability of data entered and update it on an ongoing basis

  • Prioritizing services through different criteria related to impact and readiness

    Prioritizing services through different criteria related to impact and readiness

Procedures for inventory and publishing government services:

1: Inventory of government services

2: Review and Verification

3: Prioritizing Services

4: Publishing government services

To learn more about service priority criteria:

Login to the Government Services Observatory